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 FAQ`s |
How are the goods delivered and what are the charges?
We use national distribution currently, currently 90% of our orders are delivered by Business Post or UPS. We usually deliver to the UK including Northern Ireland) and epublic of Ireland. We can also ship to other European countries provided additional delivery charges are paid in advance:
Current charges are as follows:
England and Wales (including Isle of Wight)
Free for orders above £200 (but see below) £6.85 for orders below £200
Saturday delivery £25
Any large or fragile item £39.50 date/time agreed with you in advance (eg baths, bathroom suites, shower trays and enclosures, etc....)
Scotland and Northern Ireland
all orders £11.65
Jersey
Small items (eg Taps) £19
Complete Showers £19
Pumps & other items £22
Guernsey
Small items (eg Taps) £25
Complete Showers £30
Pumps & other items £35
Republic of Ireland
Small items (eg Taps) £16
Complete Showers £21
Pumps & other items £24
For other countries please call to order.
How long for delivery?
Our target is to ship goods on the working day after the order is placed. We aim to have full stock for most manufacturers including Grohe, Aqualisa, Salamander, Stuart Turner, Mira, Trevi, Ideal Standard, Shades, Saniflo. However some items will take a little longer:
Only the more popular Hansgrohe items are held as stock, allow up to 8 working days for non-stock items.
Vogue have an exceptionally large range of towel warmers, we stock popular models, uncommon items are often shipped direct from the manufacturer
Fragile goods are delivered by specialist carrier (eg bathroom suites, bathroom furniture, shower enclosures, etc.....). Please allow 6 working days for these items. The carrier will call you to fix a convenient time.
Whenever an item ordered is out of stock we will contact you with the estimated date in order to confirm that you are prepared to wait.
Is your web site secure?
Buy with Confidence – Card Payments On line.We use the latest technology to ensure that you are able to use your credit or debit card on line with complete confidence.We do that by using technology that encrypts your card number so that hackers
are not able to get at your personal information, even our own staff do not have access to your card number unless we expressly request it to further verify your details, in addition to which all of our systems are firewalled for safety.We operate an address verification system (AVS) which is recognised by most of the major high street banks. This system enables us to run secure checks to ensure that your card is not
being used fraudulently and also means that you should ensure the details you give us are accurate.
If the details given do not match the details the card issuer holds for you, we may contact you for further information, and we would ask you to bear with us so that we can continue to offer you high standards of security.
Must I pay on Line?Should you prefer not to use your card on line, you can telephone your order
through to us and still use your card as payment.If you are unsure of how to complete your order, you may phone us and we will complete your order on line for you.However you choose to pay, you can be sure that protecting your privacy and security of your payments are of paramount importance to us and even if our standards mean a little inconvenience to you at times, we hope you appreciate the lengths we go to, to protect you.
What methods of payment do you accept?
Switch, Solo, Delta, VISA and Mastercard.
Can you supply other products not shown on your site?
There are many other products which we can supply just email us your requirements for Other Products
Where can I get advice on product technical feature?
Refer to the Links Page for in depth technical help from the manufacturers
How do I find out about guarantees?
Guarantee information is included with all despatched products. Refer directly to the manufacturer’s sites for online information. Bathroom Technology do not provide our own guarantees, this does not affect your statutory rights. We will always use best endeavors to address any problems you have contact our customer service team
How can I contact you if there is a problem
Please refer to our Contacts Page
What is your policy on refunds and returned/replaced goods?
If your items are incorrectly supplied, damaged or incomplete we will arrange replacements at no cost to you.
For any isssues with your order please contact us immediately Customer Service team and we will agree all necessary arrangements for return/collection and replacement.
There is something wrong with my order, what happens now?
Please see above for returned goods. If you have any issues with an order which has not yet been delivered then please contact us immediately Customer Service team we usually despatch orders very quickly but we will use best endeavors to amend orders prior to despatch.
How do I buy online?
Add the products you require to your basket.
When you have completed your shopping go to the checkout by selecting the
basket option from the top of the page.
You will be asked to complete delivery information and card payment information.
Within a few seconds your payment will be authorised.
The card payment processor will send you an email confirming the payment.
We will send you an email as confirmation of your order.
For standard items your order will usually be despatched within 1 working day.
Delivery will usually be within 3 working days, often sooner. In an exceptional situation where an order has not reached you within 4 working days please contact us Customer Service team so that we can trace and expedite the order.
Who are showers-direct2u ?
We are an on-line retail shop, owned and operated by Bathroom Technology Limited,
a UK limited company (reg 4687249) using UK banks and card payment agents.
We have significant experience in the retail bathroom industry and good relationships with leading manufacturers in the UK and abroad.
We rely on large stocks of most products promoted on our site and despatch these, and many other products, from central distribution warehouses.
Can I collect my order?
No. Sorry but we have no facilities to serve members of the public in person at our distribution centre.
What happens if you don’t have my product in stock?
Our stock control system ensure that this is a most unusual situation. In the unlikely event that we cannot despatch your order immediately then we will contact you within 48 hours. You will receive a full refund from us immediately if you are not happy to wait for our next delivery.
Some special orders will be despatched directly from the manufacturer, in this case the delivery timescales will be included in your quotation prior to purchase.
Do you have any shops or showrooms?
Sorry no, showers-direct2u.co.uk is an on-line shop geared to providing the keenest prices. Our products are shipped from central distribution warehouses.
Are you a manufacturer?
No we are an independent on-line retail shop owned and operated by Bathroom Technology Limited. This shop is focussed on supplying high quality bathroom and shower products manufactured by GROHE, HansGrohe, Ideal Standard, Trevi, Barber Wilson, Aqualisa, Vogue and other leading manufacturers.
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Email us anytime
....... All prices include VAT
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