Delivery


Who deliversJ?
Most standard packages are delivered by courier (UPS, DPD, Interlink or Parcelforce) or Royal Mail (very small spares). Large & Fragile items (eg sanitaryware) are delivered using our own transport or a specialist carrier

What charges?
England and Wales (includes Isle of Wight except for large items)
- Above 200 = FREE
- 200 or less = 5.65 small spares or 7.45 packages (optional Saturday delivery at extra cost)
- Large or fragile item (eg baths, bathroom suites, shower trays, bathroom furniture & enclosures, etc....). = usually 25.00 or 39.50 per order, date/time agreed in advance
(25 charge applies to following Post Codes
CM5, CM14 to CM19, E4, E7, E11, E12, E17, E18,
EN
n, N9, N13, N17, N18, N21, RMn. )
Scotland & Northern Ireland
- small spares = 5.65
- all other packages = 11.65
- bulky or fragile goods = by special arrangement only
Jersey & Guernsey
- Small spares = 5.65
- light packages (eg Taps & showers) = 18
- heavy packages (eg Pumps) = 25
- bulky or fragile goods = by special arrangement only
Republic of Ireland
- small spares = 12
- most Packages (to 5kg) = 18.00
- heavy Packages = agreed individually by weight
- bulky or fragile goods = by special arrangement only
Australia & New Zealand
- small spares = 20
- other packages = individual shipping charges agreed based upon weight
(all items sent air mail service or with courier service)
Other countries
- email us before ordering [email protected]

How Long?
We expect to ship goods on the working day after the order is placed. Normal package service to most mainland UK post codes is 24 hours from time of collection at our depot (some remote areas are on 48 hour service). All Royal Mail items are sent first class (24 to 48 hours), orders above 50 to be signed for.
With large and fragile items the delivery day is agreed individually for each order.

In Stock?
If an item is out of stock we will contact you immediately with expected availability and to confirm that you are prepared to wait. We aim to have full stock for most manufacturers including Grohe, Aqualisa, Salamander, Stuart Turner, Mira, Trevi, Ideal Standard, Vectaire, Shades & Saniflo. Exceptions are:
- Hansgrohe only popular items are held as stock, allow up to 8 working days for non-stock items.
- Vogue have an exceptionally large range of towel warmers, we stock popular models, uncommon items are often shipped direct from the manufacturer. Exotic styles items are made to order and in exceptional circumstances can take between 2 & 4 weeks.
- Barber Wilson we keep stock of popular items in chrome finish. Other items are obtained direct from the manufacturer and can take up to 6 weeks as they are made to order.

Tracking
Email us [email protected] and we will advise on tracking details.