Security & Privacy

Bathroom Technology Limited.: is owned and operated by Bathroom Technology Limited. Our web site is hosted by Ishop Limited a leading ecommerce ISP at their center in Hertfordshire, England.

Information Gathered:
Information is gathered for one purpose! That is to offer you the use of our excellent services both easily and efficiently.
When inputting your orders, we ask for contact information such as your name, address, email and phone number. This information is stored so they we can fully process your order.
Any demographic information gathered such as your address is only used to produce statistics, based on figures alone, for internal use. None of this information is shared with any 3rd parties.
We will release any information gathered from users, if so required, as part of a law enforcement agencies investigations.
We may use your IP address to help diagnose problems with our technical service, and to administer the Web site.

Security: Web security is a major concern to us. It is effectively our company's lifeblood and therefore we are constantly reviewing and where possible improving security.
Financial information - The collection of credit card information has a secure connection using Secure Socket Layer (SSL). An authorisation process is then carried out between ishop and one of the UK's two largest clearing houses over a secure X25 link. This typically takes about two seconds. You will then receive confirmation of the acceptance (or refusal) of your payment. Credit card details, as with all other details you provide us with, are kept in an encrypted format within our database. Card Details which you have entered are not accessible by our staff.

Use of Information:
We will only contact you if specifically requested by you. We don't send any unsolicited material using information gathered from our web site, neither do we sell information to third parties. The only information passed on would be to delivery agenst to enable your order to be shipped.
It is our policy only to send email upon specific request. For example, we will send an email following up an inquiry made by yourself, if and only if you request a reply.

IP address:
An IP address is a number that's automatically assigned to your computer. Web servers (the computer that 'delivers' Web pages to your computer), must identify your computer by its IP address.
We do not link IP addresses to anything personally identifiable. This means the only information retained by our servers during a users session, is the browser type, the domain they are accessing and the access time. The user remains anonymous.
Furthermore, IP addresses are used as a means of creating statistical reports (for example, the web site was visited by 1400 users during February '98). No personal information will ever be disclosed. These statistical reports are based on figures alone.

Information Distribution:
We will never willfully disclose individually identifiable information about our customers to any third party without first receiving that customer's permission.
Any personal information that you provide will be used within our business only, to help provide you with expert help and services.

Cookies are used to track a shopper's movements and purchases whilst they are shopping so that the shopping basket has a way of telling what items they require. The shopping basket will not function if the user sets their browser to reject cookies.
Within the secure ordering form, a user can opt to have the personal details to be 'remembered' to speed up future purchasing. This involves the placement of a further cookie on the users machine. To update these details during any further purchases the user must simply change the information as appropriate within the secure order form and check the update details box. The cookie previously placed on their machine will then be updated.
We don't include any personal information in the cookies.

Unsolicited Material:
Be assured that we never release any personal details to third parties, except details of an order you have made, which are used to despatch the goods to you.
We will only contact you if you have requested us to do so. We will send an email to you to confirm any orders you make.

Every time we attempt to collect name and personal details about you, the following opportunities are given.
  • You can always decline to provide personal information in the first place.
  • You can always decline to provide personal information at any stage during the use of our site.
  • Any Web pages asking for information have a means of opting-out. This is most commonly achieved by use of a 'clear' button.

    The only email communication you will ever be sent from us will be either a reply to an inquiry or a confirmation of an order.

    Contacting the Web Site
    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

    Bathroom Technology Limited
    5 Margaret Road
    RM2 5SH